Privacy Policy

Who We Are

SiteSafe Talks ("we", "our", "us") operates sitesafe-talks.co.uk. We sell digital construction safety resources. Contact: hello@sitesafe-talks.co.uk

What Data We Collect

• Account data: name, email address, and password (encrypted) when you register
• Purchase data: records of which talks you have purchased
• Payment data: processed securely by Stripe — we never see or store your card details
• Usage data: pages visited, searches made (anonymised)

How We Use Your Data

• To provide access to your purchased talks
• To send order confirmation emails
• To respond to support requests
• To improve the website and catalogue

Cookies

We use only essential cookies required for the site to function (session management). We do not use advertising or tracking cookies. You can disable cookies in your browser settings.

Your Rights (UK GDPR)

You have the right to access, correct, or delete your personal data at any time. Email us at hello@sitesafe-talks.co.uk to exercise any of these rights. You also have the right to lodge a complaint with the ICO (ico.org.uk).

Data Retention

We retain your account and purchase data for as long as your account is active, or as required by UK law. You may request deletion of your account at any time.

Third Parties

• Stripe — payment processing (stripe.com/gb/privacy)
• Supabase — data storage, hosted in the EU (supabase.com/privacy)
• Netlify — website hosting (netlify.com/privacy)

Terms & Conditions

1. About These Terms

These terms govern your use of sitesafe-talks.co.uk and any purchases made. By using the site or purchasing a talk, you agree to these terms. If you disagree, please do not use the site.

2. The Products

SiteSafe Talks sells digital toolbox talk documents for use in UK construction. All talks are for guidance purposes only and should be adapted to your specific site conditions and risk assessments. They do not constitute legal advice.

3. Pricing

All prices are shown in GBP (£) and are inclusive of VAT where applicable. We reserve the right to change prices at any time. The price at the time of purchase applies.

4. Digital Downloads & Access

Upon successful payment, you receive a permanent licence to access and download the purchased talk(s) for your own professional use. You may not resell, redistribute, or share the content with third parties outside your organisation.

5. Refund Policy

Under the Consumer Contracts Regulations 2013, you have the right to cancel digital content purchases within 14 days, unless you have already downloaded or accessed the content (by beginning download or reading online, you waive your cancellation right). If you have a genuine complaint about the quality or accuracy of a talk, please contact us at hello@sitesafe-talks.co.uk and we will resolve it promptly.

6. Intellectual Property

All content on this site, including talk documents, is the intellectual property of SiteSafe Talks. Unauthorised reproduction or distribution is prohibited.

7. Limitation of Liability

SiteSafe Talks provides information in good faith. We are not liable for any accidents, injuries, or regulatory non-compliance arising from the use of our talks. Always consult a qualified health and safety professional for site-specific advice.

8. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Refund Policy

Digital Products

Our toolbox talks are digital products delivered instantly upon payment. Under the Consumer Contracts Regulations 2013, you acknowledge that by accessing or downloading a purchased talk, you waive your 14-day right to cancel.

When We Will Refund

• You were charged but did not receive access to the talk
• The talk content is significantly different from its description
• A technical error prevented you from downloading your PDF
• You were charged twice for the same talk

How to Request a Refund

Email hello@sitesafe-talks.co.uk with your order details and reason. We aim to respond within 1 business day. Approved refunds are processed within 5–10 business days via your original payment method.

Bundles

If you purchased a bundle and have accessed any talk within it, we are unable to refund the full bundle price, but may offer a partial refund at our discretion.